Shipping policy

Thank you for shopping with Mercarry. We are committed to processing and delivering your orders as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high order volume, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Pakistan: 3–7 business days
  • International Orders: 7–20 business days (depending on the destination)

Delivery times are estimates and may vary due to factors beyond our control, including customs processing, weather conditions, or courier delays.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Mercarry may offer free shipping promotions. Any such offers will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information (where available).

Please allow up to 24–48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Mercarry is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Delayed Shipments

If your shipment is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Mercarry is not responsible for delays caused by customs, weather, natural disasters, courier disruptions, or other circumstances beyond our reasonable control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged item and packaging.

We will review your request and work toward an appropriate resolution.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Mercarry is not responsible for delays resulting from customs clearance procedures.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Store Name: Mercarry

Email: sultanahmad1359@gmail.com

Phone: +92 301 0863257